Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Runcorn | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and applicable data protection law.

1. Who We Are

Pharmacy Weight Loss Runcorn is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Runcorn, UK. We act as the data controller for the personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: name, date of birth, address, email address, and phone number
• Health information: medical history, current medications, weight, BMI, and relevant clinical data required to assess your suitability for treatment
• Payment information: billing details processed securely through our payment provider
• Technical data: IP address, browser type, and pages visited on our website

Health data is classed as special category data under UK GDPR and is handled with the highest level of care.

3. How We Use Your Data

We use your personal and health information to:

• Assess your suitability for weight loss treatments and obtain pharmacist approval before dispensing
• Process and dispatch your prescription or medication (typically within 1 working day of pharmacist approval)
• Communicate with you regarding your consultation, order, or ongoing care
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Maintain accurate clinical records as required by pharmacy law
• Improve our services and website experience

Our lawful bases for processing include the performance of a contract, legal obligation, and the provision of healthcare (Article 9(2)(h) UK GDPR for special category health data).

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies we use include:

• Essential cookies: necessary for the website to operate and cannot be disabled
• Analytics cookies: help us understand how visitors use our site so we can improve it
• Functional cookies: remember your preferences to personalise your experience

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Healthcare professionals: where clinically necessary to ensure your safe treatment
• Delivery partners: your name and address are shared with our courier to fulfil your order
• Payment processors: your billing data is handled securely by our authorised payment provider
• IT and platform providers: who support our website and systems under strict data processing agreements
• Regulatory bodies: such as the GPhC or NHS if we are legally required to disclose information

All third parties we work with are contractually required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain your personal and clinical records for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where required by law. After this period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All health data is stored on secure, encrypted systems accessible only to authorised personnel.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your information, or ask us to provide your data in a portable format. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Runcorn
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk